Privacy Policy

Introduction

At Qoxavoo.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our bicycle repair services website. By accessing or using Qoxavoo.com, you agree to the terms of this Privacy Policy.

We respect your privacy rights and are dedicated to maintaining transparency about how we handle your data. This policy complies with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Contact information (name, email address, phone number)
• Billing and payment details
• Delivery address (if applicable)
• Information about your bicycle and repair needs
• Service history and preferences

Automatically Collected Information

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referral sources
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our bicycle repair services
• Processing and fulfilling your repair requests
• Communicating with you about your repairs, services, and account
• Improving our website functionality and user experience
• Sending service reminders and maintenance recommendations
• Analyzing usage patterns to enhance our services
• Detecting and preventing fraudulent activities
• Complying with legal obligations

We process your data based on legitimate interests, contractual necessity, legal compliance, and with your consent where required by law.

Cookies and Tracking Technologies

Qoxavoo.com uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. Cookies are small text files stored on your device that help us recognize your browser and remember certain information.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted). These technologies help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Improve site performance and functionality
• Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information with:

• Service providers who assist in operating our website and business (payment processors, hosting providers, etc.)
• Professional advisors such as lawyers, accountants, and insurers
• Government authorities when required by law or to protect our legal rights
• Business partners with your explicit consent

All third parties with whom we share data are required to protect your personal information in accordance with this Privacy Policy and applicable law.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of sensitive data transmission
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection practices
• Secure data storage systems

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Your Privacy Rights

Under the GDPR and other applicable privacy laws, you have certain rights regarding your personal information:

• Right to Access: You can request copies of your personal information we hold.
• Right to Rectification: You can request that we correct inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: You can request that we limit how we use your data.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Object: You can object to our processing of your information in certain circumstances.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Legal, accounting, or reporting requirements
• Whether we can achieve the purpose through other means

When your data is no longer needed, we will securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate steps to remove such information.

International Data Transfers

Your information may be processed in countries other than your country of residence, including countries that may have different data protection laws. When we transfer your personal information to other countries, we implement appropriate safeguards in accordance with applicable law to ensure your data remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Significant changes to this policy will be communicated to you through a prominent notice on our website or by email if appropriate.